IBM Cúram Social Program Management Application Modules
Social Program Management application modules provide the foundation of repeatable common business processes, regardless of program. Social Program Management application modules meet the requirements of a single program or multiple programs in a configurable and reusable package.
- IBM® Cúram Income Support
- IBM Cúram Income Support for Medical Assistance
- IBM Cúram Child Welfare
Appeals
Appeals is an automated solution that provides comprehensive support for the appeals and fair hearings process. Appeals automate the intake, hearings, and decision processes and manages participants in the appeals process. Appeals supports multi-level appeals in which multiple issues for one appellant and respondent can be viewed at a single appeals hearing.
Business Intelligence and Analytics
Business Intelligence and Analytics is a decision support solution that helps social program organizations analyze the effectiveness of their programs and gain insight into the efficiency of their operations. It is scalable from the program to enterprise level. It consists of embedded analytics, domain-specific dashboards, extensive Extract, Transform, Load (ETL) functions, and tool-independent, pre-defined, domain-specific data marts.
Evidence Broker
The Evidence Broker mediates the sharing of evidence across cases, acting as both a receiver and a broadcaster of evidence. It enables source evidence on a source case to be shared with target evidence on a target case. The Evidence Broker enables social program organizations to decide the types of evidence that can be shared, and the parameters for sharing this information.
Outcome Management
Outcome Management software provides social program organizations with a framework and automated tools to create and manage outcome plans for citizens and their families. Outcome Management is designed to help organizations assess needs, establish goals, plan for goal attainment, and track progress. It supports collaboration and coordination of all resources and delivers a complete understanding of client needs and barriers to success.
Provider Management
Cúram Provider Management helps organizations manage providers holistically, resulting in improved service delivery, enhanced efficiency, and sustainable outcomes for citizens. Cúram Provider Management provides a common repository of information, reusable business services, and enhanced accessibility for case workers and external providers.
Social Enterprise Collaboration
Cúram Social Enterprise Collaboration is a common platform and set of tools for multi-disciplinary collaboration in social program organizations. Multi-disciplinary teams are involved in supporting the needs of clients and families, including other agencies, local providers, and interested community partners. Cúram Social Enterprise Collaboration enables these stakeholders to reach beyond their organizational boundaries to collaborate in support of their clients' needs.
Universal Access
Universal Access connects citizens to programs, streamlines applications for those programs, and reduces administrative work, allowing case workers to spend more time interacting with citizens. Universal Access provides a configurable citizen-facing application that enables agencies to offer a web self-service solution to their citizens. Use this information to customize the classic citizen application to provide your own custom citizen-facing web application. Alternatively, you can choose to use the Universal Access responsive citizen application, which uses modern technologies and the Social Program Management Design System to provide an enhanced user experience.
Verification Engine
The Verification Engine streamlines the process of verifying evidence that is used in determining eligibility and entitlement as part of program delivery. It provides the functions that are needed for efficient management of verifications where policy or legislation mandates that evidence is verified as a prerequisite for eligibility.
Income Support
IBM Cúram Income Support provides complete eligibility determination and benefit calculation for social programs that provide food, cash and medical assistance to families in need. Income Support is a commercial integrated service delivery solution that equips organizations with a powerful, proven set of business tools and processes designed specifically for the effective management of income support programs.
Income Support for Medical Assistance
IBM Cúram Income Support for Medical Assistance enables social program organizations to improve the efficiency and effectiveness of managing eligibility and entitlement services for medical assistance. Income Support for Medical Assistanceequips organizations with a powerful set of business tools and processes designed specifically for the effective management of traditional medical assistance, Affordable Care Act (ACA), and Modified Adjusted Gross Income (MAGI)-based Medicaid and Children's Health Insurance Program (CHIP) programs.
Child Welfare
Cúram Child Welfare provides a full case lifecycle solution for child welfare organizations. This integrated, cost-effective case management software supports key business requirements, helping to improve organizational effectiveness through family-centric, outcome-focused business processes.